Stories
Reader or Member wants to read relevant documents and discussions.
Site owner: Stay on top of a single community activity.
We can achieve this only on web.
Stay on top of whole directory activity.
Stay on top of a single document activity.
Read what the community thinks about this document.
Discussions with context.
Create a new Document
User needs to know the location.
Stay on top of my communities' activity.
We can achieve this by creating custom feeds with documents.
Read Discussions sorted by latest activity.
Stay on top of my interests.
Learn what are my intersts
screen a feed
(screen a list of topics —aka documents, with the comments)
subscribe to my interests
Personas
Site Owner: community organizer, knowledge manager, expert on seed,
Members: site readers, subscribers, writers, collaborators, which want to participate on the common goal of the site community.
Reader:
Customer Journey
Site owner creates a site
Writes Community Goal and initial Knowledge Structure to achieve the Goal.
Members read the Knowledge Structure.
Members add thoughts about the goal and Knowledge Structure.
Site owner learns what is new.
Site owner creates documents from those thoughts.
Principles
Decentralization.
Knowledge creation
Ideas
Opportunity to simplify the product as a much as possible
As simple as Twitter. No thinking about where to put a comment.
Add
As Wikipedia and Roam Research. No thinking about where to put a document. Just add links and backlinks to the document.
No topics
Only chose the community of people...
we should give more imporance to member than site owner.
site owner can add more items.
HMWs
Hard to find responses on the Discussion Feed.
Confusing when I am on the Site Feed versus the Document Feed.
I like to have the Comment Box always visible!
Losing Context all the time from a feed item, a library item, or an email item to the document.
How does it work on mobile and web.
Filters: new comments only.
Problems starts when there is more than one directory.
I want only one feed
Discussions References versus Targets
I want to see the feed on the main page
HMW know when I am seeing the whole directory activity or only the document activity.
HMW, mention somebody on the web.
HMW open my notification directly on the app
Burdi
I need chronological order.
Why communities are hard to bootstrap?
Hypothesis:
The app doesn't work
We don't have email notifications for members (subscribers) Isabella Velez
Substack style
Members don't understand the app
A reader needs to understand that this is a community, it is not a landing page, where the reader can collaborate and participate.
We need a feed on the web
Do we have feed on mobile web?
Members don't understand how to engage: Bad UX
Add discussions to query blocks
Comment Box on Web Sites
Signing redirect
difficult to discuss
difficult to read the feed
a feed is a social layer
I want web and mobile web: I don't want to make my members download the app
The whole Join Community experience:
I want to see the list of members.
I can't invite members.
Only members can add comments.
Private Discussions for non-members
Private Sites
Not enough community members
Not good site owner